Remote Court Coverage Pro - Fast-Paced Negotiator

ABC Legal; Birmingham (AL); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid Time Off

Company holidays

Job summary

Docketly, a fast-growing legal‑tech company, is seeking an Operations Associate to manage a live book of court hearings from a remote setting. You will negotiate fees in real time, coordinate with attorneys by phone, text, and email, and ensure coverage targets are met while protecting margins.

You'll work on a fast-paced pipeline, onboard attorneys, and keep law firms updated on status. This role offers a full-time remote schedule with Alabama coverage and competitive hourly pay.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized; you manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech‑comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline by owning a portfolio of open court hearings and contacting attorneys by phone, text, and email.
• Negotiate fees in real time, hold your position, and extend offers when needed while protecting margin.
• Triage a fast-moving pipeline and prioritize hearings with clear reasoning to the team.
• Handle last-minute changes, cancellations, and urgent gaps with a solutions-first mindset.
• Onboard and support attorneys, answer questions, and be their go-to contact to maintain engagement.
• Keep clients updated on hearing status to build trust and prevent surprises.
• Log activity, confirm assignments, and keep the pipeline accurate.

Skills

Scheduling

Outreach

Negotiation

Customer service

Pipeline management

CRM familiarity

Attention to detail

Multitasking

Education

High school diploma

Tools

CRM systems

Google Workspace

Mac OS

Job description

Docketly, a fast-growing legal‑tech company, is seeking an Operations Associate to manage a live book of court hearings from a remote setting. You will negotiate fees in real time, coordinate with attorneys by phone, text, and email, and ensure coverage targets are met while protecting margins.

You'll work on a fast-paced pipeline, onboard attorneys, and keep law firms updated on status. This role offers a full-time remote schedule with Alabama coverage and competitive hourly pay.