Remote Court Coverage Strategist

ABC Legal Services; Lake Michigan Beach (MI); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Holidays

Job summary

Docketly, a sister company to ABC Legal Services, is seeking an Operations Associate to manage a live book of court hearings, negotiating fees and securing attorney coverage on tight deadlines. This remote role centers on high-volume outreach, fast decision-making, and meticulous data management.

You'll work with phones, texts, and email to keep hearings on track, onboard attorneys, and update clients, all while protecting margins and staying aligned with cost targets.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Skills

Phone outreach

Negotiation

Communication

Organization

Tech-savvy

Pressure handling

Education

High School Diploma or equivalent

Tools

CRM

Scheduling tools

Google Workspace

Job description

Docketly, a sister company to ABC Legal Services, is seeking an Operations Associate to manage a live book of court hearings, negotiating fees and securing attorney coverage on tight deadlines. This remote role centers on high-volume outreach, fast decision-making, and meticulous data management.

You'll work with phones, texts, and email to keep hearings on track, onboard attorneys, and update clients, all while protecting margins and staying aligned with cost targets.