Remote Court Coverage Specialist — Fast-Paced Negotiations

ABC Legal Services; Yorktown (VA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off

Paid Holidays

Floating Holidays

Life Insurance

Long-Term Disability

FSA / HSA

Dependent Care FSA

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating attorney coverage via phone, text, and email. This remote, full-time position toggles between scheduling, negotiation, and account management while keeping hearings on track and clients informed.

You’ll be measured on speed, coverage rates, and margin protection, with onboarding and support duties for new attorneys.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Skills

High-volume phone outreach

Negotiation

Organizational skills

Calm under deadline pressure

Tech-savvy / quick learner

Strong communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating attorney coverage via phone, text, and email. This remote, full-time position toggles between scheduling, negotiation, and account management while keeping hearings on track and clients informed.

You’ll be measured on speed, coverage rates, and margin protection, with onboarding and support duties for new attorneys.