Remote Court Coverage Specialist

ABC Legal Services; Mississippi; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

Long-Term Disability

Flexible Spending Accounts (FSA)

EAP

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings, coordinating with attorneys via phone, text, and email to secure coverage before deadlines. The role blends dispatch, account management, and negotiation, with a focus on fast, data-driven decisions.

You will negotiate rates, maintain client communication, onboard new attorneys, and keep records clean. This remote role reports to the Coverage team and works Monday–Friday on a US-based schedule.

Qualifications

• 1+ year in a role with high-volume phone outreach or direct negotiation (inside sales, dispatch, etc).
• Comfortable on the phone with strong verbal and written communication.
• Genuinely organized with multitasking across many items.
• Calm and decisive under deadline pressure; able to move quickly.

Responsibilities

• Secure coverage on a deadline by contacting attorneys and booking the right coverage.
• Negotiate fees in real time while protecting margin.
• Triage a fast-moving pipeline and prioritize hearings.

Skills

High-volume communication

Negotiation

Customer service

Scheduling

Pipeline management

Data entry / CRM

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

CRM tools

Scheduling tools

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings, coordinating with attorneys via phone, text, and email to secure coverage before deadlines. The role blends dispatch, account management, and negotiation, with a focus on fast, data-driven decisions.

You will negotiate rates, maintain client communication, onboard new attorneys, and keep records clean. This remote role reports to the Coverage team and works Monday–Friday on a US-based schedule.