Remote Controls Engineer - Technical Support (Night Shift)

KION Group; Salt Lake City (UT); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer to join the Technical Support team.

You will work remotely with customers to diagnose issues using schematics and PLC logic, isolating faults and delivering precise resolutions. You will support semi-complex systems, travel 20-30% to customer locations, and contribute to improving system reliability and customer satisfaction through expert troubleshooting and effective communication.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service

Troubleshooting

Communication skills

Independent worker

Education

Bachelor's degree or equivalent experience

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer to join the Technical Support team.

You will work remotely with customers to diagnose issues using schematics and PLC logic, isolating faults and delivering precise resolutions. You will support semi-complex systems, travel 20-30% to customer locations, and contribute to improving system reliability and customer satisfaction through expert troubleshooting and effective communication.