Remote Controls Engineer - PLC Tech Support

Dematic; United States; Remote; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. in the United States is seeking a Controls Engineer for Tech Support - Remote. You will work directly with customers, diagnosing PLC and schematic issues in the material handling industry from a remote location.

This night-shift role requires strong electrical and controls troubleshooting, travel 20–30% to customer sites, and a collaborative approach to improve system performance and customer satisfaction.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality and excellent communication.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Allen Bradley PLC

Schneider PLC

Controls troubleshooting

Electrical troubleshooting

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Job description

Dematic Corp. in the United States is seeking a Controls Engineer for Tech Support - Remote. You will work directly with customers, diagnosing PLC and schematic issues in the material handling industry from a remote location.

This night-shift role requires strong electrical and controls troubleshooting, travel 20–30% to customer sites, and a collaborative approach to improve system performance and customer satisfaction.