Controls Engineer - Customer Tech Support (Night Shift)

KION Group; Town of Henrietta (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. in the New York area seeks a Controls Engineer for Technical Support on the night shift to directly assist customers with issues in material handling systems. You will work remotely with customers using schematics and PLC logic to diagnose and isolate problems.

The role emphasizes hands-on troubleshooting, collaboration with the customer, and delivering decisive solutions to ensure flawless system performance. Travel to customer sites is required 20–30% with potential overtime.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ year experience in Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls.
• Strong electrical troubleshooting skills.

Responsibilities

• Support semi-complex systems that integrate hardware and software.
• Troubleshoot schematics and follow up appropriately.
• Suggest ideas to improve efficiency, reduce cost, and raise customer happiness.
• Provide expert troubleshooting to Dematic's customers.
• Travel 20-30% to customer locations; weekends/overtime may apply.

Skills

Customer service

Allen Bradley PLC

Schneider PLC

Electrical troubleshooting

Education

Bachelor's Degree

Tools

Allen Bradley software

Schneider PLC software

Job description

Dematic Corp. in the New York area seeks a Controls Engineer for Technical Support on the night shift to directly assist customers with issues in material handling systems. You will work remotely with customers using schematics and PLC logic to diagnose and isolate problems.

The role emphasizes hands-on troubleshooting, collaboration with the customer, and delivering decisive solutions to ensure flawless system performance. Travel to customer sites is required 20–30% with potential overtime.