Controls Engineer - Tech Support (Night Shift)

KION Group; Atlanta (GA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer in Tech Support to work nights and travel 20-30% to customer sites. You will diagnose and resolve PLC and hardware issues remotely, guiding customers to optimal system performance and uptime.

The role emphasizes hands-on troubleshooting, collaboration with customers, and ongoing improvement of support processes in a fast-paced material handling environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ year experience in customer service support.
• Experience with Allen Bradley and Schneider PLC controls.
• Electrical troubleshooting experience.
• Strong communication and customer-focused mindset.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer Service

Communication

Independent Work

Team Collaboration

Education

Bachelor's Degree or equivalent experience

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer in Tech Support to work nights and travel 20-30% to customer sites. You will diagnose and resolve PLC and hardware issues remotely, guiding customers to optimal system performance and uptime.

The role emphasizes hands-on troubleshooting, collaboration with customers, and ongoing improvement of support processes in a fast-paced material handling environment.