Remote Controls Engineer: Tech Support (Night Shift)

Dematic; Atlanta (GA); Remote; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Controls Engineer in Technical Support to work remotely with customers in the material handling industry. You will use schematics and PLC logic to diagnose and isolate issues, providing timely guidance to ensure flawless performance of Dematic systems.

The role emphasizes direct customer interaction, semi-complex hardware/software issues, and a focus on efficiency, cost reduction, and customer satisfaction. Travel 20-30% may be involved.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year(s) experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service mindset

Verbal and written communication

Independent and collaborative work

Troubleshooting

Team-oriented

Education

Bachelor's degree in a related field

Equivalent experience

Tools

Allen Bradley PLC

Schneider PLC

Electrical troubleshooting tools

Job description

Dematic is seeking a Controls Engineer in Technical Support to work remotely with customers in the material handling industry. You will use schematics and PLC logic to diagnose and isolate issues, providing timely guidance to ensure flawless performance of Dematic systems.

The role emphasizes direct customer interaction, semi-complex hardware/software issues, and a focus on efficiency, cost reduction, and customer satisfaction. Travel 20-30% may be involved.