Remote Controls Engineer – Tech Support (Night Shift)

Joinimagine; Plano (TX); Remote; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for Technical Support on a remote basis. This role focuses on assisting customers remotely by diagnosing and isolating issues using schematics and PLC logic within the material handling industry.

The position involves direct customer interaction, night shift availability, and travel of 20-30% to customer sites. A related Bachelor's degree and PLC experience are required.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year experience in customer service support.
• Experience with Allen Bradley and Schneider PLC controls.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong customer service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service

Verbal and written communication

Teamwork

Independent work

Education

Bachelor's Degree or equivalent experience

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer for Technical Support on a remote basis. This role focuses on assisting customers remotely by diagnosing and isolating issues using schematics and PLC logic within the material handling industry.

The position involves direct customer interaction, night shift availability, and travel of 20-30% to customer sites. A related Bachelor's degree and PLC experience are required.