Controls Engineer — Night-Shift, Customer-Facing PLC Support

Dematic

Atlanta (GA)

On-site

USD 53,000 - 113,000

Full time

10 days ago

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Job summary

Dematic Corp. is seeking a Controls Engineer Technical Support for night shift to assist customers with hardware and software integration and troubleshooting, ensuring reliable operation of our material handling systems.

The role involves semi-complex system support, recommendation of efficiency improvements, and travel to customer sites up to 30% of the time, including weekends and overtime. Strong customer service and communication skills are essential.

Qualifications

Bachelor's degree or equivalent experience.
1+ years' experience providing Customer Service Support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong Customer Service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within a team.

Responsibilities

Participate in the support of semi-complex systems that integrate hardware and software.
Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
Offer outstanding troubleshooting expertise to Dematic's customers.
Travel between 20-30% to different customer locations, which may include weekends and overtime.