Controls Engineer — Night-Shift, Customer-Facing PLC Support

Dematic; Atlanta (GA); On-site; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer Technical Support for night shift to assist customers with hardware and software integration and troubleshooting, ensuring reliable operation of our material handling systems.

The role involves semi-complex system support, recommendation of efficiency improvements, and travel to customer sites up to 30% of the time, including weekends and overtime. Strong customer service and communication skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years' experience providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service mindset

Verbal & written communication

Independent & team work

Electrical troubleshooting

Troubleshooting hardware

Education

Bachelor's degree or equivalent

Tools

Allen Bradley PLC

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer Technical Support for night shift to assist customers with hardware and software integration and troubleshooting, ensuring reliable operation of our material handling systems.

The role involves semi-complex system support, recommendation of efficiency improvements, and travel to customer sites up to 30% of the time, including weekends and overtime. Strong customer service and communication skills are essential.