Remote Controls Engineer - Tech Support (Night Shift)

Kion Group AG; Grand Rapids (MI); Remote; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Job summary

Dematic Corp. is seeking a Controls Engineer for its Technical Support group to work remotely, solving customer issues using schematics and PLC logic. The role includes night-shift duties and direct interaction with customers to ensure flawless system performance in the material handling sector.

Travel of 20-30% to customer sites is required, with potential weekends and overtime. You will join a team focused on responsive support, innovative troubleshooting, and customer satisfaction.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year experience in customer service/support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and follow-up.
• Recommend ideas related to efficiency, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service

Electrical troubleshooting

PLC controls

Communication

Education

Bachelor's degree or related field

Equivalent experience

Tools

Allen-Bradley

Schneider PLC

Job description

Dematic Corp. is seeking a Controls Engineer for its Technical Support group to work remotely, solving customer issues using schematics and PLC logic. The role includes night-shift duties and direct interaction with customers to ensure flawless system performance in the material handling sector.

Travel of 20-30% to customer sites is required, with potential weekends and overtime. You will join a team focused on responsive support, innovative troubleshooting, and customer satisfaction.