Remote Controls Engineer - Tech Support (Night Shift)
Dematic
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Benefits offered by this job
Job summary
Dematic Corp. is seeking a Controls Engineer for Tech Support working remotely. You will assist customers by diagnosing and resolving issues on systems that combine hardware and software, traveling 20-30% to client sites as needed.
The role requires a Bachelor's degree or equivalent, PLC experience with Allen Bradley and Schneider, and strong electrical troubleshooting and customer-service skills. You will collaborate with cross-functional teams to ensure reliable, safe operation of material
Qualifications
- Bachelor's degree or equivalent experience required.
- 1+ years of Customer Service Support experience.
- Experience with Allen Bradley and Schneider PLC controls platforms.
- Expertise in controls hardware troubleshooting.
- Proficiency in electrical troubleshooting.
- Strong customer service mentality.
- Excellent verbal and written communication skills.
- Ability to work independently and in a team.
Responsibilities
- Support semi-complex systems that integrate hardware and software.
- Assist in semi-complex material specification and schematic troubleshooting and follow-up.
- Suggest ideas for efficiency, cost reduction and customer satisfaction.
- Provide outstanding troubleshooting to Dematic's customers.
- Travel 20-30% to different customer locations (weekends/overtime possible).
Skills
Education
Tools
Job description
Dematic Corp. is seeking a Controls Engineer for Tech Support working remotely. You will assist customers by diagnosing and resolving issues on systems that combine hardware and software, traveling 20-30% to client sites as needed.
The role requires a Bachelor's degree or equivalent, PLC experience with Allen Bradley and Schneider, and strong electrical troubleshooting and customer-service skills. You will collaborate with cross-functional teams to ensure reliable, safe operation of material
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