Remote Controls Engineer - Tech Support (Night Shift)

Dematic

Grand Rapids (MI)

Remote

USD 53,000 - 113,000

Full time

10 days ago

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Benefits offered by this job

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Global Opportunities

Job summary

Dematic Corp. in the United States is seeking a Controls Engineer in our Technical Support group. The successful candidate will work remotely with customers, using schematics and PLC logic to identify and isolate issues in material handling systems.

This role offers direct customer interaction, semi-complex system support, and travel 20-30% to customer sites, including weekends and overtime. A Bachelor's degree and PLC experience with Allen Bradley/Schneider are required, along with strong

Qualifications

Bachelor's degree or equivalent experience.
1+ years' experience in customer service support.
Experience with Allen Bradley and Schneider PLC controls platforms.
Expertise in controls hardware troubleshooting.
Proficiency in electrical troubleshooting.
Strong customer service mentality.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a team.

Responsibilities

Participate in support of semi-complex systems that integrate hardware and software.
Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
Offer outstanding troubleshooting expertise to Dematic's customers.
Travel between 20-30% to different customer locations, which may include weekends and overtime.