Remote Contact Center Specialist - Commission Eligible

BCA Financial Services, Inc.; Columbia (SC); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center Specialist to help consumers resolve accounts with empathy, clarity, and professionalism. You will discuss options, document interactions, and meet performance goals with coaching.

The role offers $17/hour plus monthly commission, a Monday–Friday schedule, and benefits including insurance, 401(k) match, and paid time off. The company provides equipment, training, and support to help you succeed.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• Reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Communication skills

Problem solving

Trust building

Attention to detail

Job description

BCA Financial Services, Inc. is seeking a remote Call Center Specialist to help consumers resolve accounts with empathy, clarity, and professionalism. You will discuss options, document interactions, and meet performance goals with coaching.

The role offers $17/hour plus monthly commission, a Monday–Friday schedule, and benefits including insurance, 401(k) match, and paid time off. The company provides equipment, training, and support to help you succeed.