Remote Medical Collections Specialist | $17/hr + Commission

BCA Financial Services, Inc.; Clayton (MO); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. seeks a remote call center specialist to help consumers understand their accounts and resolve balances with empathy and clarity. You will discuss payment options, handle high call volumes, and document interactions accurately.

The role offers $17/hour plus monthly commissions, a Monday–Friday schedule, and benefits including medical, dental, vision, 401(k) matching, PTO, and company-provided equipment. Remote, US-based position.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Communication skills

Problem-solving

Empathy

Detail oriented

Job description

BCA Financial Services, Inc. seeks a remote call center specialist to help consumers understand their accounts and resolve balances with empathy and clarity. You will discuss payment options, handle high call volumes, and document interactions accurately.

The role offers $17/hour plus monthly commissions, a Monday–Friday schedule, and benefits including medical, dental, vision, 401(k) matching, PTO, and company-provided equipment. Remote, US-based position.