Remote Collections & Customer Service Specialist

BCA Financial Services, Inc.; Yorktown (VA); À distance; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental & Vision Insurance

GAP Insurance

Life Insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Monthly commissions

Résumé du poste

BCA Financial Services, Inc. is hiring for a remote call center specialist. You will talk with consumers, explain accounts, and help them find payment solutions while working from home.

The role requires 1+ year in call center or billing, strong communication, and a detail-oriented approach. We provide equipment, training, and a supportive team, with a Monday–Friday schedule and competitive compensation.

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and handle sensitive conversations
• Basic knowledge of medical terminology (preferred)
• Reliable, detail-oriented work style

Responsabilités

• Talk with consumers to understand accounts and find solutions
• Offer payment options such as full balance payments and plans
• Handle a high volume of inbound and outbound calls
• Document interactions accurately in our systems
• Meet performance goals with coaching and support

Connaissances

Communication

Problem-solving

Call center experience

Attention to detail

Medical terminology (preferred)

Description du poste

BCA Financial Services, Inc. is hiring for a remote call center specialist. You will talk with consumers, explain accounts, and help them find payment solutions while working from home.

The role requires 1+ year in call center or billing, strong communication, and a detail-oriented approach. We provide equipment, training, and a supportive team, with a Monday–Friday schedule and competitive compensation.