Remote Healthcare Collections Specialist

BCA Financial Services, Inc.; Florida; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote call center specialist to help consumers resolve accounts with empathy and clarity from home. You will engage in problem-solving conversations, document interactions, and offer payment options, including plans and full balances, while meeting performance goals.

The role includes a Monday–Friday schedule, equipment/training provided, and benefits such as medical/dental/vision insurance, 401(k) with match, PTO, and company-provided equipment.

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Job description

BCA Financial Services, Inc. is hiring a remote call center specialist to help consumers resolve accounts with empathy and clarity from home. You will engage in problem-solving conversations, document interactions, and offer payment options, including plans and full balances, while meeting performance goals.

The role includes a Monday–Friday schedule, equipment/training provided, and benefits such as medical/dental/vision insurance, 401(k) with match, PTO, and company-provided equipment.