Remote Collections Specialist - $17/hr + Commission

BCA Financial Services, Inc.; Missouri; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a results-oriented associate to assist consumers with their accounts from a home-based environment. You will handle inbound and outbound calls, explain payment options, and document interactions accurately in our systems.

The role emphasizes empathy, problem solving, and performance-oriented coaching, with a Monday–Friday schedule and company-provided equipment to support success.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Communication skills

Problem-solving

Customer service

Job description

BCA Financial Services, Inc. is seeking a results-oriented associate to assist consumers with their accounts from a home-based environment. You will handle inbound and outbound calls, explain payment options, and document interactions accurately in our systems.

The role emphasizes empathy, problem solving, and performance-oriented coaching, with a Monday–Friday schedule and company-provided equipment to support success.