Remote Concierge Performance Associate

Sedgwick; Lincoln (NE); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions for homeowners, contractors, and carriers. This full-time role emphasizes customer service, coordination, and timely responses in a nationwide remote setting.

Responsibilities include reviewing and dispatching jobs, arranging contractor schedules, answering inquiries, and maintaining program expectations with insurance adjusters. Strong communication and multitasking are essential.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of experience in construction management, restoration and/or insurance claims and customer service.
• Bi-lingual English/Spanish is a plus.
• Experience with Chronicle software is preferred.
• Excellent oral and written communication skills.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Communication

Problem solving

Teamwork

Time management

Bilingual

Organization

Attention to detail

Multi-tasking

Professionalism

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Chronicle

Job description

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions for homeowners, contractors, and carriers. This full-time role emphasizes customer service, coordination, and timely responses in a nationwide remote setting.

Responsibilities include reviewing and dispatching jobs, arranging contractor schedules, answering inquiries, and maintaining program expectations with insurance adjusters. Strong communication and multitasking are essential.