Remote Concierge & Claims Support Specialist

Sedgwick Claims Management Services Ltd; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Paid time off (PTO)

Flexible spending account

Job summary

Sedgwick Claims Management Services Ltd seeks a Concierge Performance Associate (Remote) to assist Property Repair Solutions customers. You will dispatch jobs, schedule appointments, and handle inquiries for homeowners, contractors, and adjusters from a home-based or remote setting.

Role emphasizes excellent communication, problem-solving, and the ability to multi-task in a fast-paced environment. Includes a comprehensive benefits package and a supportive, flexible work culture.

Qualifications

• Clear and effective oral and written communication.
• Strong problem resolution and decision-making skills.
• Ability to manage multiple tasks with attention to detail.
• Bilingual English/Spanish is a plus at times.

Responsibilities

• Receive, review, and dispatch new jobs to contractors by location and type.
• Place outbound calls to sell programs and set up appointments with homeowners.
• Answer inbound calls, resolve issues, and coordinate with contractors and adjusters.

Skills

Communication

Problem solving

Multi-tasking

Bilingual (EN/ES) a plus

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd seeks a Concierge Performance Associate (Remote) to assist Property Repair Solutions customers. You will dispatch jobs, schedule appointments, and handle inquiries for homeowners, contractors, and adjusters from a home-based or remote setting.

Role emphasizes excellent communication, problem-solving, and the ability to multi-task in a fast-paced environment. Includes a comprehensive benefits package and a supportive, flexible work culture.