Remote Concierge & Repair Solutions Associate

Sedgwick; Denver (CO); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO

Disability insurance

Life insurance

Employee assistance program

Health savings account

Voluntary benefits

Job summary

Sedgwick is hiring for a Concierge Performance Associate to assist homeowners, contractors, and carriers with questions about the program and contractor work. This remote, full-time role emphasizes timely communication, scheduling, and problem resolution within a busy claims environment.

The position requires a high school diploma, one year in related fields, and strong English/Spanish communication. Candidates benefit from Sedgwick's caring culture and work-life balance.

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Oral and written communication

Problem resolution

Judgment and decision making

Relationship building

Organizational skills

Multi-tasking

Bi-lingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Chronicle software

Job description

Sedgwick is hiring for a Concierge Performance Associate to assist homeowners, contractors, and carriers with questions about the program and contractor work. This remote, full-time role emphasizes timely communication, scheduling, and problem resolution within a busy claims environment.

The position requires a high school diploma, one year in related fields, and strong English/Spanish communication. Candidates benefit from Sedgwick's caring culture and work-life balance.