Remote Concierge & Solutions Specialist

Sedgwick; Juneau (AK); Remote; USD 18,000 - 26,000; Full time

Job summary

Sedgwick is hiring a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, contractors, and carriers. The role involves dispatching jobs, coordinating contractor activity, and assisting insurance adjusters while maintaining high customer service standards.

The position requires strong communication, problem-solving, and multitasking in a fast-paced environment. A high school diploma or GED is required, with one year of related experience and the ability to work

Qualifications

• High school diploma or GED required.
• Experience in construction management, restoration and/or insurance claims and customer service.
• Proficiency with Microsoft Office.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Place outbound calls to sell programs, assign contractors and set up expectations.
• Monitor pending jobs and follow up with homeowners to ensure progress.
• Answer inbound calls, resolve issues, and schedule appointments with contractors.
• Attend scheduled work hours.

Skills

Excellent communication

PC literate

Problem solving

Judgment and decision making

Relationship building

Organizational skills

Multi-tasking

Fast-paced work

Independence or team work

Bi-lingual English/Spanish

Education

High school diploma or GED

Job description

Sedgwick is hiring a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, contractors, and carriers. The role involves dispatching jobs, coordinating contractor activity, and assisting insurance adjusters while maintaining high customer service standards.

The position requires strong communication, problem-solving, and multitasking in a fast-paced environment. A high school diploma or GED is required, with one year of related experience and the ability to work