Remote Concierge & Claims Support Specialist

Sedgwick; Honolulu (HI); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company matching

PTO and life insurance

Employee assistance program

Flexible spending or health savings

Job summary

Sedgwick is hiring for a Concierge Performance Associate (Remote) to support Property Repair Solutions customers nationwide. This full-time role involves coordinating contractor teams, handling customer inquiries, and ensuring timely service delivery from home-based offices in the United States.

You will engage with homeowners, adjusters, and contractors to schedule work, provide information, and drive customer satisfaction while meeting performance standards in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service required.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Oral and written communication

PC literacy / MS Office

Problem solving

Judgment and decision making

Consensus building

Relationship building

Organization and detail orientation

Multi-tasking

Professional demeanor

Independent or team work

Performance competencies

Bilingual English/Spanish (plus)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring for a Concierge Performance Associate (Remote) to support Property Repair Solutions customers nationwide. This full-time role involves coordinating contractor teams, handling customer inquiries, and ensuring timely service delivery from home-based offices in the United States.

You will engage with homeowners, adjusters, and contractors to schedule work, provide information, and drive customer satisfaction while meeting performance standards in a fast-paced environment.