Remote Concierge Performance Associate — Customer Care

Sedgwick; Montpelier (VT); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

PTO

Disability insurance

Life insurance

Employee assistance

FSAs/HSA

Other benefits

Job summary

Sedgwick is hiring a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, carriers and contractors. You will answer questions, dispatch jobs, and help schedule appointments while maintaining a focus on service quality and timely communication.

This full-time remote role requires excellent communication, the ability to multi-task in a fast-paced environment, and the flexibility to work with diverse teams.

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Excellent oral and written"

Good problem resolution

Good judgment and decision making

Ability to build consensus

Relationship building

Organizational skills

Multi-tasking

Professional demeanor

Bilingual English/Spanish a plus

Excellent communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, carriers and contractors. You will answer questions, dispatch jobs, and help schedule appointments while maintaining a focus on service quality and timely communication.

This full-time remote role requires excellent communication, the ability to multi-task in a fast-paced environment, and the flexibility to work with diverse teams.