Remote Concierge & Claims Support Associate

Sedgwick; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

PTO

Disability insurance

Life insurance

Employee assistance

Job summary

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers—homeowners, contractors, and carriers—and coordinate with program contractors. The role emphasizes responsive service, problem solving, and clear communication while maintaining a positive demeanor.

This full-time, remote opportunity offers work-life balance, growth potential, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Oral & written comms

PC literacy + MS Office

Problem resolution

Judgment & decision making

Consensus building

Relationship building

Organizational skills

Multi-tasking

Typing speed

Professionalism

Work under pressure

Bilingual EN/ES

Education

High school diploma or GED

Tools

Chronicle software

Job description

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers—homeowners, contractors, and carriers—and coordinate with program contractors. The role emphasizes responsive service, problem solving, and clear communication while maintaining a positive demeanor.

This full-time, remote opportunity offers work-life balance, growth potential, and a comprehensive benefits package.