Remote Concierge & Operations Associate

Sedgwick; Salem (OR); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

PTO

Disability insurance

Life insurance

Employee assistance program

Spending accounts (HSA/FSA)

Job summary

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers. This full-time role handles dispatching, scheduling, and customer interactions with contractors and adjusters to ensure high satisfaction. The position requires one year in related fields and strong communication skills.

Sedgwick emphasizes care, balance, and equal opportunity. The right candidate will work remotely from the United States, with potential for bilingual English/Spanish

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Job description

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers. This full-time role handles dispatching, scheduling, and customer interactions with contractors and adjusters to ensure high satisfaction. The position requires one year in related fields and strong communication skills.

Sedgwick emphasizes care, balance, and equal opportunity. The right candidate will work remotely from the United States, with potential for bilingual English/Spanish