Remote Concierge Performance Associate (Customer Ops)

Sedgwick; Topeka (KS); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

PTO

Disability insurance

Life insurance

Employee assistance program

FSA/HSA

Job summary

Sedgwick is seeking a remote Concierge Performance Associate to support Property Repair Solutions customers, coordinating with contractors and carriers. The role emphasizes strong communication, issue resolution, and customer service excellence from a home office.

Ideal candidates will have a high school diploma, 1 year in related fields, and the ability to multitask in a fast-paced environment. Sedgwick offers a comprehensive benefits package and remote work flexibility.

Qualifications

• High school diploma or GED required.
• 1 year of construction management, restoration and/or insurance claims experience.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes appointments, and sets expectations.
• Monitors pending jobs and follows up with homeowners to ensure smooth progress.
• Answers customer service questions and schedules contractor visits or elevates issues.
• Attendance during scheduled work hours is required.

Skills

Oral & written communication

MS Office

Problem solving

Decision making

Bilingual EN/ES

Multitasking

Team player

Education

High school diploma or GED

Tools

Chronicle software

Job description

Sedgwick is seeking a remote Concierge Performance Associate to support Property Repair Solutions customers, coordinating with contractors and carriers. The role emphasizes strong communication, issue resolution, and customer service excellence from a home office.

Ideal candidates will have a high school diploma, 1 year in related fields, and the ability to multitask in a fast-paced environment. Sedgwick offers a comprehensive benefits package and remote work flexibility.