Remote Concierge & Claims Support Specialist

Sedgwick; Carson City (NV); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401k and matching

Paid time off (PTO)

Job summary

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, homeowners, contractors and carriers. You will help manage job dispatch, set expectations, and answer inquiries while delivering excellent service from a remote work environment.

The role emphasizes strong communication, organization and the ability to work independently or with teams. Sedgwick emphasizes a caring culture, paid time off, and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1 year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Chronicle software

Job description

Sedgwick is seeking a Concierge Performance Associate (Remote) to support Property Repair Solutions customers, homeowners, contractors and carriers. You will help manage job dispatch, set expectations, and answer inquiries while delivering excellent service from a remote work environment.

The role emphasizes strong communication, organization and the ability to work independently or with teams. Sedgwick emphasizes a caring culture, paid time off, and comprehensive benefits.