Remote Concierge & Claims Coordinator

Sedgwick; Dover (DE); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

PTO

Job summary

Sedgwick is seeking a Concierge Performance Associate (Remote) to assist Property Repair Solutions customers and contractors. This full-time US telecommuter position involves coordinating jobs, scheduling appointments, and supporting insurance adjusters while maintaining high service levels.

Applicants should have at least 1 year in construction management, restoration, or insurance claims with strong communication and organization skills.

Qualifications

• High school diploma or GED required.
• One year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.

Skills

Excellent oral and written comms

PC literate

Good problem resolution

Good judgment and decision making

Able to build consensus

Relationship building

Organizational skills

Multi-tasking

Professionalism

Work under pressure

Independent or team work

Performance competencies

Bi-lingual English/Spanish a plus

Education

High school diploma or GED

Tools

Chronicle software

Job description

Sedgwick is seeking a Concierge Performance Associate (Remote) to assist Property Repair Solutions customers and contractors. This full-time US telecommuter position involves coordinating jobs, scheduling appointments, and supporting insurance adjusters while maintaining high service levels.

Applicants should have at least 1 year in construction management, restoration, or insurance claims with strong communication and organization skills.