Remote Property Repair Concierge & Support

Sedgwick; Helena (MT); Remote; USD 18,000 - 26,000; Full time

Job summary

Sedgwick is hiring for a Concierge Performance Associate (Remote) to support homeowners, contractors, and carriers in the Property Repair Solutions program. This role dispatches jobs, handles calls to schedule and inform customers, and ensures high-quality service across the claim lifecycle.

Requires a high school diploma, 1 year of related experience, and strong communication skills. Remote work is supported with a comprehensive benefits package and equal opportunity employment.

Qualifications

• High school diploma or GED required.
• 1 year of experience in construction management, restoration and/or insurance claims and customer service.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors.
• Place outbound calls to sell programs and set expectations with customers.
• Monitor pending jobs and follow up with homeowners for smooth progress.
• Answer customer service questions and schedule contractor appointments.
• Attend scheduled work hours.

Skills

Excellent communication

Microsoft Office

Bilingual English/Spanish a plus

Problem resolution

Detail oriented

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring for a Concierge Performance Associate (Remote) to support homeowners, contractors, and carriers in the Property Repair Solutions program. This role dispatches jobs, handles calls to schedule and inform customers, and ensures high-quality service across the claim lifecycle.

Requires a high school diploma, 1 year of related experience, and strong communication skills. Remote work is supported with a comprehensive benefits package and equal opportunity employment.