Remote Concierge & Claims Support Associate

Sedgwick; Cheyenne (WY); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k)

Paid time off

Life insurance

Job summary

Sedgwick is hiring a Concierge Performance Associate to support Property Repair Solutions remotely. You will handle inquiries, dispatch contractors, and coordinate with homeowners, contractors, and insurers to keep projects on track.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. A high school diploma and 1 year in related fields are expected, with bilingual English/Spanish a plus.

Qualifications

• High school diploma or GED required.
• One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or elevate issues to the proper channels.
• Attendance during scheduled work hours is required.

Skills

Excellent oral & written communication

PC literate (Microsoft Office)

Problem resolution

Judgment & decision making

Relationship building

Organizational skills

Multi-tasking

Independence / teamwork

Bi-lingual English/Spanish (nice to)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Concierge Performance Associate to support Property Repair Solutions remotely. You will handle inquiries, dispatch contractors, and coordinate with homeowners, contractors, and insurers to keep projects on track.

The role requires strong communication, problem-solving, and multitasking in a fast-paced environment. A high school diploma and 1 year in related fields are expected, with bilingual English/Spanish a plus.