Remote Computer Support Specialist Journeyman

NuAxis Innovations

Portland (OR)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Job summary

NuAxis Innovations seeks a skilled Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, and tools. You will own, track, troubleshoot, document, resolve, and escalate IT incidents within SLAs, maintaining clear customer communication and contributing to process improvements.

The role requires a strong knowledge of AD, VPN, M365, Windows and macOS, plus ITIL/CMMI frameworks.

Qualifications

High school diploma or equivalent required.
HDI Analyst Certification expected within 10 business days of hire.
CompTIA A+ Certification required within 90 days of hire.
Bachelor’s Degree preferred.
Microsoft Certification preferred.
Apple Support Certification preferred; Hands-on Mac support preferred.

Responsibilities

Provide remote and deskside computer support through phone, email, chat, and other approved channels.
Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests.
Fulfill requests within SLAs with timely status updates and proactive escalations.
Support user accounts, VPN, M365, Windows/Mac devices, printers, and remote tools.
Respond to alerts and escalations and identify recurring issues to improve service delivery.
Create, update, and retire help desk documentation.