Remote & Deskside IT Support Specialist (Federal)

NuAxis Innovations; Worland (WY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise IT support for Federal Government users, systems, and tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates incidents within SLAs, maintaining clear customer communication and contributing to improved service delivery.

Responsibilities include supporting VPN, M365, Windows and Mac devices, Intune, Entra ID, Azure, printers, and network

Qualifications

• High school diploma or equivalent.
• HDI Analyst Certification required within 10 business days of hire.
• CompTIA A+ Certification required within 90 days of hire.
• Bachelor’s Degree preferred.
• Microsoft Certification preferred.
• Apple Support Certification preferred.

Responsibilities

• Provide remote and deskside computer support through phone, email, chat, and other approved channels.
• Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools.
• Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes.
• Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications.
• Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery.
• Create, update, and retire help desk and computer support documentation as needed.

Job description

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise IT support for Federal Government users, systems, and tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates incidents within SLAs, maintaining clear customer communication and contributing to improved service delivery.

Responsibilities include supporting VPN, M365, Windows and Mac devices, Intune, Entra ID, Azure, printers, and network