Remote Commission-Driven Retention Specialist

National Debt Relief, LLC; Ogden (UT); Remote; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid holidays

Parental leave

Transit benefits

Life insurance

Pet insurance discount

Wellness program

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to help retain clients at risk of canceling their service. You will handle inbound/outbound calls, emails, and digital communications, building rapport and providing solutions that keep clients in the program.

The role emphasizes de-escalation, adherence to quality guidelines, and documenting discussions in Salesforce. Start date is 12/7/2026 with full-time remote work across several states.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion skills

Account management

Verbal communication

Written communication

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to help retain clients at risk of canceling their service. You will handle inbound/outbound calls, emails, and digital communications, building rapport and providing solutions that keep clients in the program.

The role emphasizes de-escalation, adherence to quality guidelines, and documenting discussions in Salesforce. Start date is 12/7/2026 with full-time remote work across several states.