Remote Client Retention Specialist (Commission-Driven)

National Debt Relief, LLC.; United States; Remote; USD 36,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with Company Match

Paid Holidays, PTO

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists to support clients at risk of canceling their service through inbound and outbound communication and digital channels. You will build rapport, de-escalate, and guide clients toward staying in the program while documenting conversations in Salesforce.

This full-time remote role offers flexible hours and performance-based bonuses.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Account management

Communication skills

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists to support clients at risk of canceling their service through inbound and outbound communication and digital channels. You will build rapport, de-escalate, and guide clients toward staying in the program while documenting conversations in Salesforce.

This full-time remote role offers flexible hours and performance-based bonuses.