Remote Client Retention Specialist - Commission-Driven

National Debt Relief, LLC.; Georgia; Remote; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays & Vacation

Job summary

National Debt Relief, LLC. is seeking a commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. The role involves inbound/outbound calls, email, and other digital channels to retain clients and guide them through the program.

You’ll de‑escalate issues, build rapport, and document conversations in Salesforce while adhering to quality guidelines. The position is full-time and remote, with several ET work-hour options.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services.
• Excellent verbal and written communication skills.
• Strong ability to persuade and de-escalate while remaining professional.
• Experience documenting discussions and maintaining client records.

Responsibilities

• Engage and retain clients at risk of cancellation via inbound/outbound calls and digital channels.
• Build rapport and apply problem-solving strategies to keep clients in the program.
• Follow quality guidelines to ensure clients are cared for with integrity.
• Document client discussions clearly in Salesforce and meet performance criteria.

Skills

Phone-based sales

Persuasion

Account management

Active listening

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief, LLC. is seeking a commission-driven Client Loyalty Specialist to support clients at risk of canceling their service. The role involves inbound/outbound calls, email, and other digital channels to retain clients and guide them through the program.

You’ll de‑escalate issues, build rapport, and document conversations in Salesforce while adhering to quality guidelines. The position is full-time and remote, with several ET work-hour options.