Remote Client Retention Specialist - Commission-Driven

National Debt Relief; Texas; Hybride; USD 38 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision benefits

401(k) with company match

Paid holidays, vacation, and sick days

Parental leave

Pre-tax transit benefits

Life insurance

Résumé du poste

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support at-risk clients through inbound and outbound calls, email, and digital channels.

You will build rapport, apply persuasive skills, and help clients stay in the program while following quality guidelines and documenting discussions in Salesforce. This full-time remote role requires strong communication and de-escalation abilities, with adherence to policies.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsabilités

• Engage and retain clients at risk of canceling enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Connaissances

Phone-based sales/collections

Persuasion

Account management

Active listening

Communication skills

Formation

High school diploma

Outils

Salesforce

Description du poste

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support at-risk clients through inbound and outbound calls, email, and digital channels.

You will build rapport, apply persuasive skills, and help clients stay in the program while following quality guidelines and documenting discussions in Salesforce. This full-time remote role requires strong communication and de-escalation abilities, with adherence to policies.