Remote Commission-Driven Client Loyalty Specialist

National Debt Relief; Arizona; Hybrid; USD 51,577,000 - 99,187,000; Full time

Benefits offered by this job

Generous Medical, Dental, and Vision

401(k) with Company Match

Paid Holidays

12 weeks Paid Parental Leave

Pre-tax Transit Benefits

No-Cost Life Insurance

Voluntary Benefits Options

Wellness Incentive Program

Job summary

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support at-risk clients via inbound/outbound calls, email, and digital channels. This full-time remote role offers flexible schedules and an early start target in December 2026.

You will build rapport, apply persuasive rebuttal skills, document discussions in Salesforce, and help clients stay in the program while meeting performance targets in a fast-paced environment.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Persuasion

Account management

Active listening

Verbal communication

Written communication

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support at-risk clients via inbound/outbound calls, email, and digital channels. This full-time remote role offers flexible schedules and an early start target in December 2026.

You will build rapport, apply persuasive rebuttal skills, document discussions in Salesforce, and help clients stay in the program while meeting performance targets in a fast-paced environment.