Remote Client Retention Specialist - Commission-Based

National Debt Relief, LLC.; Pennsylvania; Remote; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid Holidays

Parental Leave

Transit Benefits

Life Insurance

Pet Health Insurance Discount

Wellness Program

Job summary

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service. The role is full-time and remote, with multiple ET schedules and a start date of 12/7/2026.

You will engage via calls, email, and digital channels to retain clients and document discussions in Salesforce. You’ll need 2+ years in phone-based sales/collections, strong communication, and de-escalation skills.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a focus on persuasion and account management.
• Excellent verbal and written communication skills.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.

Responsibilities

• Engage and retain clients at risk of canceling enrollment through inbound/outbound calls, email, and digital channels.
• Build quick rapport with clients and apply persuasive rebuttal skills and problem-solving to keep them in program.
• Follow quality guidelines to ensure clients are cared for with integrity.
• Demonstrate the values and benefits of the program to clients.
• Document client discussions clearly in Salesforce CRM.
• Meet performance criteria set by management and adhere to policies.

Skills

Phone-based sales

Persuasion

Account management

Communication

De-escalation

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service. The role is full-time and remote, with multiple ET schedules and a start date of 12/7/2026.

You will engage via calls, email, and digital channels to retain clients and document discussions in Salesforce. You’ll need 2+ years in phone-based sales/collections, strong communication, and de-escalation skills.