Remote Client Loyalty Specialist Retention & Impact

National Debt Relief, LLC; Columbia (SC); Remote; USD 37.000 - 72.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation, and Sick Days

Paid Parental Leave

Pre-tax Transit Benefits

Life Insurance (no-cost)

Zusammenfassung

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support clients at risk of canceling their service. This full-time remote role involves inbound and outbound calls, emails, and digital outreach to retain customers and ensure satisfaction.

You will build rapport, apply persuasive techniques, document discussions in Salesforce, and adhere to retention guidelines. Expect flexibility in shifts and a strong performance culture.

Qualifikationen

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Aufgaben

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Kenntnisse

Phone-based sales

Persuasion

Account management

Verbal communication

Written communication

Interpersonal skills

Ausbildung

High school diploma

Jobbeschreibung

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support clients at risk of canceling their service. This full-time remote role involves inbound and outbound calls, emails, and digital outreach to retain customers and ensure satisfaction.

You will build rapport, apply persuasive techniques, document discussions in Salesforce, and adhere to retention guidelines. Expect flexibility in shifts and a strong performance culture.