Remote Client Loyalty Specialist (Commission-Based)

National Debt Relief, LLC.; South Carolina; Remote; USD 36,000 - 72,000; Full time

Benefits offered by this job

Remote role

Bonuses and commissions

Medical, dental, vision benefits

401(k) with company match

Paid holidays

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support at-risk clients via inbound/outbound calls, email, and digital channels from a fully remote setup. You will de-escalate, persuade, and provide solutions to help clients stay enrolled while documenting interactions in Salesforce.

The role requires 2+ years of phone-based sales experience and excellent communication skills.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services.
• High school diploma required.
• Experience in sales and account management with consistently meeting or exceeding performance.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce customer relationship management software.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Phone sales

Persuasion

Active listening

De-escalation

Communication skills

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist to support at-risk clients via inbound/outbound calls, email, and digital channels from a fully remote setup. You will de-escalate, persuade, and provide solutions to help clients stay enrolled while documenting interactions in Salesforce.

The role requires 2+ years of phone-based sales experience and excellent communication skills.