Remote Collections Specialist — Performance Pay

LCS Financial Services Corporation; Utah; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance pay

Mon-Fri schedule

Health insurance

Disability coverage

401k

Paid holidays

Flexible PTO

Remote work eligibility

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist in Utah to negotiate settlements and manage delinquent accounts from a home workspace. You will handle inbound/outbound calls, comply with laws, and strive to meet performance goals while maintaining professionalism and data confidentiality.

Requirements include 2+ years of debt collection, excellent communication, and bilingual English/Spanish abilities.

Qualifications

• 2+ years of third-party debt collection experience.
• Ability to negotiate settlements and payment arrangements.
• Excellent listening and communication skills.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions.
• Negotiate payment plans and settlements based on borrower finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize recovery activities.
• Work toward individual and department performance goals.
• Maintain accurate account documentation.
• Deliver professional interactions while handling difficult conversations.
• Ensure compliance with applicable laws and company policies.

Skills

Negotiation

Verbal communication

Telephone etiquette

Remote work discipline

Bilingual EN/ES

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist in Utah to negotiate settlements and manage delinquent accounts from a home workspace. You will handle inbound/outbound calls, comply with laws, and strive to meet performance goals while maintaining professionalism and data confidentiality.

Requirements include 2+ years of debt collection, excellent communication, and bilingual English/Spanish abilities.