Remote Third-Party Collections Specialist - Performance

LCS Financial Services Corporation; New Hampshire; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Weekday schedule

Insurance + 401k plan

Paid holidays

Flexible time off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home in the United States. You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with collection laws while maintaining professional customer interactions.

With 2+ years in third-party debt collection and bilingual English/Spanish abilities, you will work in a performance-driven environment, contributing to recovery goals and earning potential through

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Experience with skip-tracing tools and collection management systems.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Phone etiquette

Remote work discipline

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home in the United States. You will manage inbound and outbound calls, negotiate settlements, and ensure compliance with collection laws while maintaining professional customer interactions.

With 2+ years in third-party debt collection and bilingual English/Spanish abilities, you will work in a performance-driven environment, contributing to recovery goals and earning potential through