Remote Third-Party Collections Specialist — Performance Pay

LCS Financial Services Corporation; South Carolina; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule 7:00 AM–6:00 PM

Medical, Dental & Vision Insurance; 4

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off policy

Remote employment in approved states

Job summary

LCS Financial Services Corporation is seeking a remote Collections Specialist in the United States to negotiate resolutions on delinquent accounts and manage portfolios from home. The role emphasizes professional communication, adherence to debt collection laws, and achieving recovery targets while maintaining regulatory compliance.

Candidates should have at least 2 years of third-party collection experience, strong negotiation skills, and proficiency with skip-tracing tools.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal comm

Active listening

Remote work

Skip-tracing

Debt collection laws

English/Spanish

Debt collection

High-volume environment

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a remote Collections Specialist in the United States to negotiate resolutions on delinquent accounts and manage portfolios from home. The role emphasizes professional communication, adherence to debt collection laws, and achieving recovery targets while maintaining regulatory compliance.

Candidates should have at least 2 years of third-party collection experience, strong negotiation skills, and proficiency with skip-tracing tools.