Remote Third-Party Collections Specialist (Performance Pay)

LCS Financial Services Corporation; Guin (AL); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance-based earning potential

Remote work in approved states

Health, dental, and vision insurance

401k retirement plan

Paid holidays

Flexible time-off policy

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. If you bring experience in third-party collections, strong negotiation skills, and a commitment to regulatory compliance, you could thrive in our performance-driven environment.

In this role, you will manage inbound and outbound calls, negotiate payment plans, and leverage skip-tracing tools to locate borrowers while maintaining accuracy and professionalism in a remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Verbal communication

Active listening

Telephone etiquette

Remote work

High-volume collections

Skip-tracing

Debt collection laws

Bilingual English/Spanish

Goal-oriented

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. If you bring experience in third-party collections, strong negotiation skills, and a commitment to regulatory compliance, you could thrive in our performance-driven environment.

In this role, you will manage inbound and outbound calls, negotiate payment plans, and leverage skip-tracing tools to locate borrowers while maintaining accuracy and professionalism in a remote setting.