Remote Third-Party Collections Specialist - Performance Pay

LCS Financial Services Corporation; Montana; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule (Mon–Fri)

Insurance and 401k

Paid holidays

Flexible time off

Remote work within approved states

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to negotiate resolutions and manage delinquent accounts from a home-based setup.

You will leverage skip-tracing tools and regulatory knowledge to reach favorable settlements while maintaining professional customer interactions. A strong emphasis on compliance, high-volume performance, and remote-work discipline is required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.
• Professional, distraction-minimized remote workspace.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Communication

Bilingual EN/ES

Skip-tracing tools

High-volume environment

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to negotiate resolutions and manage delinquent accounts from a home-based setup.

You will leverage skip-tracing tools and regulatory knowledge to reach favorable settlements while maintaining professional customer interactions. A strong emphasis on compliance, high-volume performance, and remote-work discipline is required.