Remote Collections Specialist - Negotiation Pro (Bilingual)

LCS Financial Services Corporation; Texas; Remote; USD 25,000 - 39,000; Full time

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist in the United States to join our results-driven team. You will manage inbound and outbound calls, negotiate settlements, and ensure compliant recoveries while maintaining professional customer interactions.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work remotely with a distraction-free setup.

Qualifications

• 2+ years of third-party debt collection experience.
• Ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening & telephone etiquette.
• Knowledge of applicable debt collection laws and regs.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-free remote workspace.
• Experience in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection systems.
• Bilingual in English and Spanish.
• Proven track record of meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Verbal communication

Active listening

Telephone etiquette

Regulatory compliance

Bilingual English/Spanish

High-volume environment

Meeting quotas

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist in the United States to join our results-driven team. You will manage inbound and outbound calls, negotiate settlements, and ensure compliant recoveries while maintaining professional customer interactions.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work remotely with a distraction-free setup.