Remote Third-Party Collections Specialist – Negotiation Pro

LCS Financial Services Corporation; Provo (UT); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is recruiting a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and drive recovery with a focus on compliance and customer respect.

The ideal candidate has at least 2 years in third-party debt collection, strong negotiation and communication skills, and bilingual English/Spanish abilities. This role supports a nationwide team and requires a quiet, professional home office environment.

Qualifications

• 2+ years of third-party debt collection experience.
• Excellent verbal communication and negotiation abilities.
• Knowledge of debt collection laws and regulations.
• Bilingual English/Spanish is required.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional interactions while navigating difficult conversations.
• Ensure compliance with applicable collection laws and company policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Negotiation skills

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is recruiting a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and drive recovery with a focus on compliance and customer respect.

The ideal candidate has at least 2 years in third-party debt collection, strong negotiation and communication skills, and bilingual English/Spanish abilities. This role supports a nationwide team and requires a quiet, professional home office environment.