Remote Collections Specialist - Bilingual Negotiator

LCS Financial Services Corporation; Bristol (RI); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Performance-based pay

Weekdays schedule 7:00 AM–6:00 PM

Insurance options and 401k retirement

Paid holidays

Flexible time-off

Remote work eligible in approvedStates

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our national team. You’ll manage inbound/outbound calls, negotiate settlements, and ensure compliance with applicable laws while maintaining high performance.

Working remotely from approved states, you’ll thrive in a fast-paced, metrics-driven environment with opportunities for earnings growth and professional development.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace for confidential conversations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.

Skills

Debt collection

Negotiation

Verbal communication

Bilingual English/Spanish

Education

High school diploma

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our national team. You’ll manage inbound/outbound calls, negotiate settlements, and ensure compliance with applicable laws while maintaining high performance.

Working remotely from approved states, you’ll thrive in a fast-paced, metrics-driven environment with opportunities for earnings growth and professional development.